HAMBURG — RIKAISO has made Ask RIKAI generally available across its help portal. The assistant answers product questions using only published help topics and knowledge base articles for the selected product version, and every answer links back to the topics it drew on so the reader can verify it. When the documentation does not cover a question, the assistant says so rather than guessing.
Because the assistant reads the same content that customers read, documentation updates reach it immediately: a corrected topic changes the answer on the next question. Administrators can review conversation logs, adjust the assistant's instructions and curate additional articles from the administration area.
"Support teams have spent years writing careful documentation," said Tomás Ribeiro, Chief Technology Officer at RIKAISO. "The least we can do is make sure the assistant quotes it instead of inventing something more convenient."